Online Client Relations Assistant

Job Description:

As an Online Client Relations Assistant at Sanlam, you will be responsible for providing exceptional customer service to clients through various online channels. This part-time position based in Johannesburg, Gauteng, ZA, requires an associate-level professional with at least 4 years of experience in a client-facing role.

Responsibilities: 1. Manage and respond to client inquiries and issues through online communication platforms. 2. Build and maintain strong relationships with clients to ensure their satisfaction and loyalty. 3. Collaborate with internal teams to address client needs and provide solutions. 4. Utilize innovation and decision-making skills to enhance the client experience. 5. Assist in the development of online client engagement strategies. 6. Stay up-to-date on industry trends and best practices to continuously improve the client relations process. 7. Support the implementation of new online client services and technologies.

Requirements: 1. Motivated and driven individual with a passion for delivering exceptional client service. 2. Excellent decision-making skills and the ability to think creatively and innovatively. 3. Strong communication skills, both written and verbal, to effectively interact with clients and internal teams. 4. Proficiency in using online communication platforms and customer relationship management software. 5. Bachelor's degree in business, marketing, or a related field preferred. 6. Equal Opportunity Statement: Sanlam is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.

Benefits: 1. Retirement plan to help you secure your financial future. 2. Disability insurance coverage to provide peace of mind. 3. Visa sponsorship for eligible candidates.

Working Environment: At Sanlam, you will be part of a dynamic team that values continuous learning and adaptation to stay ahead in a rapidly changing world. You will have the opportunity to grow professionally and personally while making a positive impact on our clients' lives.

Don't miss the chance to join our team as an Online Client Relations Assistant. Apply by the deadline of 2024-06-26 and take the next step in your career with Sanlam.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.