Online Client Relations Manager

Job Description

Investec is seeking a highly skilled and motivated Online Client Relations Manager to join our team in Soweto, Gauteng. As a part-time position at a Mid-to-Senior Level, the successful candidate must have at least 8 years of experience in a similar role. We are looking for a driven and hardworking individual with exceptional problem-solving and strategic planning skills.

Responsibilities: - Manage and maintain relationships with clients through online channels, such as email, social media, and chat platforms - Respond to client inquiries and resolve issues in a timely and efficient manner - Collaborate with other departments, such as marketing and sales, to ensure a seamless client experience - Monitor client engagement and satisfaction levels to identify areas for improvement - Develop and implement strategies to increase client retention and loyalty - Analyze data and report on key performance metrics related to client relations

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in online client relations or a similar role - Strong communication and interpersonal skills - Excellent organizational and time management abilities - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Knowledge of current trends in online client relations

Benefits: - Gym membership - Relocation allowance - Medical coverage

Working Environment: At Investec, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to providing top-notch services to our clients while maintaining a positive and inclusive work environment.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Investec is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.