Online Client Relations Specialist

Job Description:

Distell Group is seeking a part-time Online Client Relations Specialist to join our team in Johannesburg, Gauteng, ZA. As an Associate Level position, this role requires at least 2 years of experience in client relations or a related field. The ideal candidate will possess traits such as independence and motivation, as well as soft skills in research and leadership.

Responsibilities: 1. Build and maintain strong relationships with clients through various online channels. 2. Respond to client inquiries and concerns in a timely and professional manner. 3. Conduct market research to understand client needs and preferences. 4. Collaborate with internal teams to ensure client satisfaction and retention. 5. Monitor and analyze client feedback to identify opportunities for improvement. 6. Develop and implement strategies to increase client engagement and loyalty. 7. Provide regular reports on client interactions and key performance indicators. 8. Stay up-to-date on industry trends and best practices in online client relations.

Requirements: 1. Bachelor's degree in a relevant field. 2. Proven experience in online client relations or a similar role. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving abilities and attention to detail. 5. Proficiency in Microsoft Office and online CRM tools. 6. Ability to work independently and prioritize tasks effectively. 7. Experience working in a fast-paced and dynamic environment.

Benefits: - Dental insurance - Training & professional development opportunities - Free food during working hours

Working Environment: At Distell Group, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-notch service and building long-lasting relationships with our clients.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Distell Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.