Online Client Service Associate

Job Description:

Sasfin Bank is seeking a motivated and resilient Online Client Service Associate to join our team in Johannesburg, Gauteng. As an Associate Level position, the Online Client Service Associate will be responsible for providing exceptional customer service to clients through various online platforms.

Responsibilities: 1. Communicate with clients through online channels, such as email, chat, and social media, to address inquiries and provide assistance. 2. Manage client accounts and ensure all information is up-to-date and accurate. 3. Assist clients with online transactions, account access, and troubleshooting any technical issues. 4. Collaborate with other team members to resolve complex client issues and escalate as needed. 5. Stay up-to-date on industry trends and best practices to provide clients with the most relevant information and recommendations. 6. Support the marketing team by creating engaging online content to attract and retain clients. 7. Assist in tracking and analyzing key performance metrics to improve overall client satisfaction and retention. 8. Maintain a high level of professionalism and confidentiality while interacting with clients.

Requirements: 1. Bachelor's degree in Business, Finance, or related field. 2. Minimum of 4 years of experience in client services or a similar role. 3. Excellent communication skills and the ability to interact effectively with clients online. 4. Strong time management skills and the ability to prioritize tasks effectively. 5. Creative problem-solving abilities and a proactive approach to addressing client needs. 6. Proficiency in Microsoft Office and online customer service platforms. 7. Ability to work independently and as part of a team in a fast-paced environment.

Personality Traits: Motivated, resilient

Soft Skills: Time management, creativity

Benefits: - Travel & spending expenses - Paid Time Off (PTO) - Remote work flexibility

Working Environment: At Sasfin Bank, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.