Online Client Service Manager

Job Description:

FirstRand is seeking a highly motivated and passionate Online Client Service Manager to join our team in Cape Town, Western Cape, ZA. This is a part-time position at a mid-to-senior level with a minimum of 6 years of experience in client service management.

Responsibilities: - Manage and oversee all aspects of online client services, including responding to inquiries, resolving issues, and maintaining relationships with clients - Develop and implement strategies to improve client satisfaction and retention rates - Monitor and analyze client feedback to identify areas for improvement - Collaborate with cross-functional teams to ensure a seamless client experience - Provide regular updates and reports on client service performance to senior management - Stay up-to-date on industry trends and best practices in client service management - Train and mentor junior team members to enhance their client service skills - Conduct performance reviews and provide feedback to team members

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in client service management, preferably in an online environment - Excellent communication and interpersonal skills - Strong planning and organizational abilities - Ability to work independently and as part of a team - Proficiency in CRM software and other client service tools - Ability to adapt to a fast-paced and dynamic work environment - Experience in the financial services industry is a plus

Benefits: - Profit sharing opportunities - Vision insurance coverage - Travel opportunities for professional development

Working Environment: At FirstRand, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional client service and fostering a collaborative and supportive work environment.

Deadline to Apply: Interested candidates should submit their applications by June 26, 2024.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.