Online Client Service Officer

Job description:

We are seeking a dedicated and passionate Online Client Service Officer to join our team at Standard Bank Group in Pretoria, Gauteng. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in client service or a related field. We are looking for individuals who are hardworking, dedicated, and have a strong passion for providing excellent service to our clients.

Responsibilities: - Interact with clients through various online channels to assist with their inquiries, provide information, and address any concerns they may have - Respond promptly to client queries and resolve issues in a timely and efficient manner - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty - Collaborate with other team members to ensure a seamless client experience across all online platforms - Utilize persuasion and creativity to upsell and cross-sell products and services to clients - Stay up-to-date on industry trends and best practices to continuously improve the online client service experience

Requirements: - 2 years of experience in client service or a related field - Hardworking and passionate about delivering exceptional client service - Strong persuasion and creativity skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Gym membership - Paid Time Off (PTO) - Employee discounts

Working environment: At Standard Bank Group, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.

Equal opportunity statement: Standard Bank Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.