Online Client Support Assistant

Job Description:

We are seeking a dedicated Online Client Support Assistant to join our team at Absa Group Limited in Pretoria, Gauteng. As an Associate-Level position, the ideal candidate will have at least 4 years of experience in a similar role. This is a part-time position that requires energetic and passionate individuals who possess strong decision-making and cooperation skills.

Responsibilities: - Respond to online client inquiries in a timely and professional manner - Assist clients with account management and troubleshooting technical issues - Provide personalized support to clients regarding our products and services - Collaborate with internal teams to resolve client issues and improve client satisfaction - Maintain accurate records of client interactions and transactions

Requirements: - 4+ years of experience in online client support or a related field - Strong communication skills, both written and verbal - Ability to make decisions independently and effectively cooperate with team members - Detail-oriented with excellent problem-solving skills - Proficiency in using CRM software and online communication tools

Benefits: - Training & professional development opportunities - Dental insurance coverage - Paid sick leave for part-time employees

Working Environment: At Absa Group Limited, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team is dedicated to providing exceptional service to our clients while fostering a collaborative and inclusive work environment.

Deadline to Apply: Interested candidates should submit their applications by June 25, 2024.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.