Online Client Support Associate

Job Description:

Shoprite Holdings is seeking an enthusiastic and reliable Online Client Support Associate to join our team in Cape Town, Western Cape, ZA. This part-time position is ideal for entry-level candidates who are passionate about customer service and eager to kickstart their career in the retail industry.

Responsibilities: 1. Provide excellent customer support for online shoppers, including answering inquiries, resolving issues, and assisting with order placement. 2. Monitor online orders and ensure timely delivery to customers. 3. Collaborate with the logistics team to schedule deliveries and resolve any delivery-related issues. 4. Maintain accurate records of customer interactions and transactions. 5. Assist with updating product information and prices on the online platform. 6. Proactively identify and solve customer problems in a timely manner. 7. Work collaboratively with other team members to ensure a seamless shopping experience for customers. 8. Stay up to date on the latest products, promotions, and policies to better assist customers.

Requirements: 1. Strong communication skills and a customer-centric mindset. 2. Ability to think critically and solve problems efficiently. 3. Excellent time management and organizational skills. 4. Reliable and punctual with a strong work ethic. 5. Passion for customer service and willingness to go above and beyond for clients. 6. High school diploma or equivalent. 7. No prior experience required, but a willingness to learn and grow in the role.

Personality Traits: 1. Reliability: Ability to consistently meet deadlines and deliver high-quality work. 2. Passion: Genuine enthusiasm for providing exceptional customer service.

Soft Skills: 1. Problem-Solving: Ability to think creatively and find solutions to customer issues. 2. Critical Thinking: Capacity to analyze information and make informed decisions.

Benefits: - Profit sharing opportunities. - Joining bonus for new employees. - Travel and spending expenses covered for work-related activities.

Working Environment: Join a team that thrives in an environment that embraces and navigates change seamlessly. At Shoprite Holdings, we value adaptability and innovation in our employees.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply by the deadline of June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.