Online Client Support Manager

Job Description: Absa Group Limited is seeking an experienced Online Client Support Manager to join our team in Soweto, Gauteng. As a part-time role at a mid-to-senior level, the ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee all online client support operations - Develop and implement strategies to improve customer service and satisfaction - Monitor and respond to client inquiries in a timely and professional manner - Collaborate with internal teams to address client concerns and resolve issues - Analyze data and feedback to identify trends and areas for improvement - Train and mentor junior support staff - Stay up-to-date on industry trends and best practices in online client support

Requirements: - Strong interpersonal and communication skills - Ability to work independently and as part of a team - Adaptable and energetic personality - Attention to detail and strong leadership abilities - Proven track record of delivering high-quality client support - Bachelor's degree in Business Administration or related field preferred

Benefits: - Retirement plan - Travel opportunities - Free food

Working Environment: In this role, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork, collaboration, and mutual respect in our working environment.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.