Online Client Support Officer

As an Online Client Support Officer at Mr Price Group in Soweto, Gauteng, ZA, you will be responsible for providing exceptional customer service to our online clients. This part-time Associate Level position requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Responding to client inquiries via email, chat, and phone in a timely and professional manner. 2. Resolving client issues and complaints efficiently and effectively. 3. Providing product information and recommendations to clients. 4. Processing orders, exchanges, and returns accurately. 5. Collaborating with other departments to address client needs and concerns. 6. Maintaining detailed records of client interactions and transactions.

Requirements: 1. Reliable and resourceful personality traits. 2. Strong problem-solving and negotiation skills. 3. Excellent communication and interpersonal abilities. 4. Proficiency in computer systems and online platforms. 5. Ability to multitask and prioritize in a fast-paced environment.

Benefits: 1. Profit sharing opportunities. 2. Company-provided transportation. 3. Free accommodation options.

Working Environment: At Mr Price Group, we foster a work culture that encourages curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in our team, providing equal opportunities for all qualified individuals.

If you meet the requirements and are interested in joining our dynamic team, please submit your application by the deadline of 2024-05-23. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.