Online Client Support Representative

Job Description: Sasfin Bank is seeking a dynamic and customer-focused Online Client Support Representative to join our team in Pretoria, Gauteng. As an Entry Level position, this role is ideal for individuals with at least 1 year of experience who are driven, adaptable, detail-oriented, and possess strong persuasion skills.

Responsibilities: - Respond to client inquiries and issues through various online platforms - Provide product information, assistance, and troubleshooting to clients - Ensure client satisfaction and retention through effective communication and problem-solving - Collaborate with other teams to resolve complex client issues - Identify opportunities to upsell or cross-sell products and services to clients

Requirements: - 1 year of experience in a customer service or client support role - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Attention to detail and accuracy in client interactions - Persuasive and able to influence client decisions - Proficient in using online platforms and customer service tools - Open to working part-time hours and occasional overtime

Benefits: - Joining Bonus for new hires - Company transportation for commuting to and from work - Paid overtime for additional hours worked - Equal opportunity employer promoting equality and fairness for all employees

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.