Online Contact Center Assistant

Job Description:

Liberty Group is seeking a passionate and dedicated Online Contact Center Assistant to join our team in Cape Town, Western Cape, ZA. This part-time entry-level position is perfect for individuals who are hardworking and energetic, with a passion for providing exceptional customer service. As an Online Contact Center Assistant, you will be responsible for assisting our online contact center team in handling customer inquiries and providing support through various communication channels.

Responsibilities: 1. Responding to customer inquiries and providing accurate information via email, chat, and social media platforms 2. Assisting customers with product and service-related queries 3. Resolving customer complaints in a professional and timely manner 4. Collaborating with team members to ensure customer satisfaction 5. Updating customer records and maintaining accurate information in the database 6. Monitoring online reviews and feedback to identify areas for improvement 7. Assisting with other administrative tasks as needed

Requirements: 1. High school diploma or equivalent 2. Strong communication and interpersonal skills 3. Ability to work in a fast-paced environment and multitask effectively 4. Proficiency in Microsoft Office and online communication tools 5. Project management skills and a strong ability to work well in a team 6. Availability to work evenings and weekends as needed

Benefits: 1. Visa sponsorship for eligible candidates 2. Relocation allowance for candidates relocating for the position 3. Vision insurance coverage

Working Environment: At Liberty Group, we embrace a culture that challenges norms and encourages bold thinking. We value creativity, innovation, and a strong work ethic. As an Online Contact Center Assistant, you will have the opportunity to work with a dynamic team and make a real impact on our customers' experience.

Deadline to Apply: Don't miss out on this exciting opportunity! The deadline to apply for the Online Contact Center Assistant position at Liberty Group is July 4, 2024.

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.