Online Contact Center Associate

Job Description:

MTN South Africa is seeking a dynamic and motivated individual to join our team as an Online Contact Center Associate in Soweto, Gauteng. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess a strong drive for success.

Responsibilities: - Respond to customer inquiries and resolve any issues efficiently and effectively through various online channels such as chat, email, and social media. - Provide accurate information to customers regarding products, services, and promotions. - Escalate unresolved issues to the appropriate department for further assistance. - Maintain a high level of customer satisfaction by delivering exceptional service. - Assist in the development and implementation of online customer service strategies. - Utilize creativity and project management skills to improve processes and enhance the customer experience. - Collaborate with team members to achieve departmental goals and objectives. - Adhere to company policies and procedures at all times.

Requirements: - Minimum of 3 years of experience in a customer service role, preferably in an online contact center environment. - Strong communication skills, both written and verbal. - Ability to work well under pressure and in a fast-paced environment. - Excellent problem-solving skills and attention to detail. - Proficiency in MS Office and online communication tools. - Strong organizational and time management skills. - Driven and motivated individual who thrives in a team setting. - Demonstrated creativity and project management skills.

Benefits: - Relocation allowance for eligible candidates. - Dental insurance coverage. - Life insurance benefits.

Working Environment: At MTN South Africa, we believe in fostering an inclusive and collaborative work environment where teamwork, innovation, and shared success are valued. As an Online Contact Center Associate, you will have the opportunity to work with a diverse and talented team while contributing to the growth and success of the organization.

Deadline to Apply: Interested candidates are encouraged to apply by June 7, 2024.

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.