Online Contact Center Associate

Job Description:

Tiger Brands is currently seeking a part-time Online Contact Center Associate to join our team in Pretoria, Gauteng, ZA. This entry-level position is ideal for individuals with at least 1 year of experience in customer service or a related field. The Online Contact Center Associate will be responsible for providing excellent customer service through various online platforms, including email, chat, and social media.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and complaints effectively - Provide product information and assistance to customers - Collaborate with other team members to ensure a seamless customer experience - Maintain a positive and empathetic attitude towards customers at all times - Meet or exceed performance goals and metrics set by management

Requirements: - Resourceful and motivated individual with a strong desire to provide excellent customer service - Excellent verbal and written communication skills - Ability to work well in a team environment and adapt to changing circumstances - Proficiency in Microsoft Office and other online communication tools - High school diploma or equivalent required

Benefits: - Travel opportunities for top-performing employees - Visa sponsorship for eligible candidates - Paid overtime for hours worked beyond the standard schedule

Working Environment: At Tiger Brands, we value autonomy and independence, trusting our employees to excel in their roles. We encourage a supportive and collaborative work environment where teamwork and adaptability are key. Our goal is to provide a positive and inclusive workplace where all employees can thrive.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.