Online Contact Center Officer

Job Description:

Vodacom Group is seeking a skilled and dynamic Online Contact Center Officer to join our team in Johannesburg, Gauteng. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: 1. Handle online customer inquiries, complaints, and feedback through various communication channels such as email, chat, and social media platforms. 2. Provide accurate and timely information to customers regarding products, services, and promotions. 3. Proactively engage with customers to ensure a positive and satisfactory experience. 4. Collaborate with other departments to resolve customer issues and escalate complex cases when needed. 5. Use strategic planning and problem-solving skills to enhance customer satisfaction and retention. 6. Maintain accurate records of customer interactions and transactions. 7. Stay updated on company policies, procedures, and products to provide relevant information to customers.

Requirements: 1. Confident and resilient personality traits to handle challenging customer interactions. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and prioritize tasks effectively. 4. Proficiency in using online communication tools and platforms. 5. Knowledge of customer service principles and practices. 6. Strategic planning and organizational skills to manage workload efficiently. 7. Previous experience in a contact center or customer service role is preferred.

Benefits: 1. Employee discounts on products and services. 2. Retirement plan options for financial security in the future. 3. Dental insurance coverage for healthcare needs.

Working Environment: At Vodacom Group, we thrive in an energetic and rapidly evolving work setting. Our team is composed of passionate individuals dedicated to providing exceptional customer service and driving business success.

Deadline to Apply: Interested candidates must submit their applications by June 3, 2024.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and welcoming environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.