Online Contact Center Officer

Job Description:

We are looking for a dynamic and motivated Online Contact Center Officer to join our team at Absa Group Limited in Cape Town, Western Cape, ZA. This is a part-time position at the Associate Level with a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Manage and respond to online customer inquiries and concerns in a timely and professional manner. 2. Provide excellent customer service through various online channels including email, chat, and social media. 3. Handle customer complaints and troubleshoot any issues to ensure customer satisfaction. 4. Collaborate with other departments to resolve customer issues and escalate complex cases when necessary. 5. Maintain a high level of accuracy and attention to detail while documenting customer interactions and resolutions. 6. Keep up to date with product knowledge and company policies to provide accurate information to customers. 7. Assist in developing and implementing online customer service strategies to enhance the customer experience.

Requirements: 1. Must be resilient and energetic with a positive attitude. 2. Strong critical thinking skills and ability to think on your feet. 3. Demonstrated leadership abilities and the ability to work well in a team environment. 4. Excellent written and verbal communication skills. 5. Proficiency in using online communication tools and platforms. 6. Flexibility to work evening and weekend shifts as needed.

Benefits: 1. Remote work flexibility to accommodate your schedule. 2. Free accommodation for those who may need to travel for work. 3. Free food provided during shifts.

Working Environment: At Absa Group Limited, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and we do not discriminate on the basis of race, color, religion, national origin, gender, age, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: Please submit your application by June 25, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.