Online Customer Care Officer

Job Description: Old Mutual is seeking a part-time Online Customer Care Officer to join our team in Soweto, Gauteng, ZA. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and a proven track record of providing exceptional online customer care.

Responsibilities: - Respond to customer inquiries and provide support through online channels including email, chat, and social media platforms - Assist customers with account maintenance, billing inquiries, and general information about products and services - Resolve customer complaints and issues in a timely and professional manner - Collaborate with internal teams to escalate and follow up on customer requests as needed - Identify trends and opportunities for improvement in our online customer care processes - Maintain accurate customer records and documentation

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Strong communication skills and the ability to interact with customers in a friendly and professional manner - Proficiency in using customer relationship management (CRM) software and online communication tools - Driven and dedicated attitude towards providing excellent customer care - Decision-making and strategic planning skills to effectively address customer needs - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Disability insurance to protect you in case of injury or illness - Parental leave to support you during important life events - Training and professional development opportunities to help you grow in your career

Working Environment: At Old Mutual, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and advancement. As an Online Customer Care Officer, you will have the chance to work with colleagues from around the world and expand your skills in a dynamic and innovative environment.

Equal Opportunity Statement: Old Mutual is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Deadline to Apply: 2024-07-05 Don't miss this opportunity to join a leading financial services company and make a positive impact on our customers' experiences. Apply now to become our next Online Customer Care Officer at Old Mutual!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.