Online Customer Care Representative

Job Description:

We are looking for a motivated and dedicated Online Customer Care Representative to join our team at Kumba Iron Ore in Pretoria, Gauteng, ZA. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in customer service roles.

Responsibilities: - Manage and respond to customer inquiries and issues via online platforms such as email, chat, and social media - Provide exceptional customer service by addressing customer needs and resolving problems in a timely and professional manner - Maintain a positive and empathetic attitude towards customers at all times - Ensure accuracy and efficiency in all customer interactions - Collaborate with other team members to improve overall customer satisfaction - Keep accurate records of customer interactions and transactions

Requirements: - Driven and passionate about providing excellent customer service - Strong people management and problem-solving skills - Ability to work independently and collaboratively in a fast-paced environment - Excellent communication skills, both written and verbal - Proficiency in using online customer service platforms - Ability to adapt to new technologies and systems - High school diploma or equivalent

Benefits: - Company equipment provided - Ongoing training and professional development opportunities - Relocation allowance for eligible candidates - Empowering work environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-13

If you meet the requirements and are ready to make a difference in the world of online customer care, we encourage you to apply for this exciting opportunity at Kumba Iron Ore.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.