Online Customer Service Assistant

Job Description:

Exxaro Resources is seeking a reliable and motivated Online Customer Service Assistant to join our team in Cape Town, Western Cape. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries and concerns through various online platforms, including email, chat, and social media. 2. Provide timely and accurate information to customers regarding products, services, and order status. 3. Process customer orders, returns, and exchanges in a timely manner. 4. Resolve customer complaints and issues with empathy and professionalism. 5. Collaborate with other departments to ensure customer satisfaction and resolution of any issues. 6. Analyze customer feedback and data to identify trends and improve the overall customer experience. 7. Assist in developing and implementing new customer service strategies to enhance customer engagement and loyalty.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong emotional intelligence and the ability to empathize with customers. 3. Proficient in data analysis to identify opportunities for improvement. 4. Ability to work independently and in a team-oriented environment. 5. Knowledge of online customer service platforms and tools. 6. Reliable and detail-oriented with strong organizational skills. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Personality Traits: - Reliable - Motivated

Soft Skills: - Emotional intelligence - Analysis

Benefits: - Dental insurance - Vision insurance - Free food

Working Environment: At Exxaro Resources, we are committed to environmental responsibility and sustainable practices. Our team works together to create a positive and inclusive work environment that values diversity and promotes collaboration.

Equal Opportunity Statement: Exxaro Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 5, 2024

Join us at Exxaro Resources and be part of a team dedicated to providing exceptional online customer service while making a positive impact on the environment and our community. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.