Online Customer Service Manager

Job Description:

We are looking for a part-time Online Customer Service Manager to join our team at Sasol in Durban, KwaZulu Natal, South Africa. As a Mid-to-Senior Level employee with at least 8 years of experience in customer service, you will be responsible for managing and overseeing all aspects of our online customer service operations.

Responsibilities: - Develop and implement strategies to improve online customer service processes and procedures - Monitor and analyze customer feedback and data to identify areas for improvement - Manage a team of online customer service representatives, providing guidance and training as needed - Ensure timely responses to customer inquiries and complaints through various online channels - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Plan and implement online customer service initiatives to enhance the customer experience - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - At least 8 years of experience in customer service, with a proven track record of success - Strong communication skills, both written and verbal, with the ability to effectively interact with customers and team members - Excellent problem-solving skills and the ability to think creatively to address customer needs - Ability to work well under pressure and handle multiple tasks simultaneously - Experience managing a team and leading projects to successful completion - High proficiency in online customer service platforms and software - Bachelor's degree in a relevant field is preferred

Personality traits: - Hardworking: You are dedicated and committed to providing the best possible service to our customers. - Resourceful: You are able to find creative solutions to challenges and think outside the box.

Soft skills: - Problem-solving: You can identify issues and find effective solutions that meet the needs of our customers. - Cooperation: You work well with others and are able to collaborate effectively with team members.

Benefits: - Life insurance - Retirement plan - Company equipment

Working environment: At Sasol, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a positive and inclusive environment where everyone can thrive and contribute to our collective goals.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Sasol is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.