Online Customer Service Manager

Job Description:

Alexander Forbes is seeking a passionate and confident Online Customer Service Manager to join our team in Soweto, Gauteng, ZA. This part-time role at the Associate Level requires a minimum of 5 years of experience in a similar position.

Responsibilities: 1. Manage the online customer service team and ensure high levels of customer satisfaction. 2. Develop and implement strategies to improve customer service processes and procedures. 3. Train and mentor team members to enhance their performance and productivity. 4. Resolve customer complaints and issues in a timely and professional manner. 5. Monitor customer feedback and implement necessary changes to enhance the online customer experience. 6. Collaborate with other departments to ensure seamless communication and coordination. 7. Analyze customer data and trends to identify opportunities for improvement. 8. Stay updated on industry trends and best practices in online customer service.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong people management and persuasion skills. 3. Excellent communication and problem-solving abilities. 4. Proven experience in online customer service management. 5. Ability to work in a fast-paced environment and meet deadlines.

Personality Traits: 1. Confidence 2. Passion for delivering excellent customer service

Soft Skills: 1. People management 2. Persuasion

Benefits: 1. Joining Bonus 2. Retirement plan 3. Free accommodation

Working Environment: At Alexander Forbes, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team members have the opportunity to make a positive impact on the lives of our customers and the community.

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We welcome all qualified candidates to apply for this position.

Deadline to apply: 2024-06-23

If you meet the requirements and are excited to join our team, submit your application today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.