Online Customer Service Officer

Job Description:

We are seeking a highly motivated and independent Online Customer Service Officer to join our team at Bidvest Group in Johannesburg, Gauteng. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service or a related field.

Responsibilities: - Responding to customer inquiries via email, live chat, and social media platforms in a timely and professional manner - Resolving customer complaints and issues to ensure a positive customer experience - Processing orders, returns, and exchanges accurately and efficiently - Collaborating with other departments to address customer needs and concerns - Monitoring online reviews and feedback to identify areas for improvement - Providing support for online marketing campaigns and promotions - Developing and implementing strategies to improve customer satisfaction and retention

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in using online customer service tools and software - Ability to work independently and prioritize tasks effectively - Strategic planning skills to anticipate and address customer needs proactively - Customer-centric mindset with a passion for delivering exceptional service - Previous experience in e-commerce or online retail is a plus

Personality Traits: - Independent: Ability to work well without constant supervision - Driven: Motivated to achieve goals and exceed expectations

Soft Skills: - Communication: Clear and effective communication with customers and colleagues - Strategic Planning: Ability to develop and execute plans for improving customer service

Benefits: - Paid sick leave - Joining bonus - Travel opportunities for training and conferences

Working Environment: At Bidvest Group, we take pride in our commitment to corporate social responsibility. Our employees have the opportunity to give back to the community through various initiatives and programs.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and is committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.