Online Customer Service Officer

Job Description:

MMI Holdings is seeking a dynamic and energetic Online Customer Service Officer to join our team in Pretoria, Gauteng. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our online customers.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Manage online customer accounts and ensure accurate information is maintained - Assist customers with online transactions and troubleshoot any technical issues - Collaborate with other departments to address customer needs and improve the online customer experience - Monitor online customer feedback and suggest improvements to enhance customer satisfaction - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Handle escalated customer concerns effectively and escalate to management when necessary - Maintain a positive and professional attitude in all customer interactions

Requirements: - Minimum of 2 years of experience in customer service or a related field - Reliable and energetic personality - Strong critical thinking skills and ability to lead customer interactions - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in online communication platforms and customer service software - Flexibility to work part-time hours, including weekends and evenings

Benefits: - Travel and spending expenses - Disability insurance - Relocation allowance

Working Environment: At MMI Holdings, we encourage calculated risk-taking to drive innovation and progress. Our team thrives in a dynamic and collaborative environment where creativity and problem-solving are valued.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and encourage applicants of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.