Online Customer Service Officer

Job Description:

The Bidvest Group is seeking a dedicated and efficient Online Customer Service Officer to join our team in Durban, KwaZulu Natal. As an Associate Level position, the successful candidate should have at least 4 years of experience in customer service.

Responsibilities: - Interact with customers through online chat, email, and phone to provide assistance and resolve issues in a timely and professional manner - Maintain a high level of customer satisfaction by addressing customer inquiries and concerns effectively - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Utilize strategic planning and critical thinking skills to identify opportunities for improvement in customer service processes - Stay up-to-date on product knowledge to provide accurate information to customers - Assist with online sales promotions and marketing campaigns to drive customer engagement and sales

Requirements: - Hardworking and resilient individual who thrives in a fast-paced and dynamic environment - Strong communication skills and the ability to interact with customers in a friendly and professional manner - Strategic planning and critical thinking skills to solve problems and improve customer service processes - Experience with online customer service platforms and tools - Proficiency in Microsoft Office suite and ability to learn new systems quickly - Flexibility to work part-time hours including evenings and weekends, as needed

Benefits: - Relocation allowance for eligible candidates - Retirement plan options for financial security - Parental leave to support work-life balance for all employees

Working Environment: At Bidvest Group, we promote equality and fairness for all employees. We believe in providing a supportive and inclusive work environment where every individual has the opportunity to succeed and grow in their career.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: The Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone is respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.