Online Customer Success Associate

Job Description:

We are looking for a dynamic and adaptable Online Customer Success Associate to join our team at Absa Group Limited in Soweto, Gauteng, ZA. This is a part-time, entry-level position that does not require any prior experience. As an Online Customer Success Associate, you will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Communicate with customers via online channels such as email, chat, and social media to assist with any inquiries or issues they may have - Provide guidance and support to customers navigating our online platform - Assist customers with account setup, login issues, and general troubleshooting - Proactively reach out to customers to ensure their satisfaction and address any potential concerns - Collaborate with other team members to continuously improve the online customer experience - Keep accurate records of customer interactions and feedback

Requirements: - Adaptable and reliable individual who can thrive in a fast-paced and constantly changing environment - Strong presentation skills with the ability to communicate effectively with customers - Innovative thinker who can come up with creative solutions to customer problems - Ability to work independently and as part of a team - Proficient in using online platforms and tools - High school diploma or equivalent

Benefits: - Training and professional development opportunities to help you grow in your role - Vision insurance to help you take care of your eye health - Paid Time Off (PTO) for when you need a break

Working Environment: At Absa Group Limited, we encourage a culture of ongoing learning and development for personal and professional growth. You will have the opportunity to learn new skills and gain valuable experience in the online customer service industry.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.