Online Customer Success Manager

Job Description:

Pick n Pay Stores is seeking an Online Customer Success Manager to join our team in Johannesburg, Gauteng, ZA. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a similar role.

Responsibilities: - Develop and implement strategies to enhance the online customer experience and drive customer retention - Build and maintain strong relationships with online customers, addressing any concerns or issues promptly and effectively - Monitor and analyze online customer behavior and preferences to optimize the online shopping experience - Collaborate with internal teams to ensure seamless online customer interactions and transactions - Provide online customers with product recommendations, promotions, and personalized offers to increase sales and enhance customer satisfaction - Conduct regular customer feedback surveys and use the data to make improvements to the online shopping platform - Stay up-to-date on industry trends and best practices in online customer success management

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven track record of success in online customer success management - Excellent communication and interpersonal skills - Strong analytical abilities and attention to detail - Ability to work independently and take initiative - Dedicated and hardworking with a strong commitment to customer satisfaction - Proficient in time management and able to prioritize tasks effectively

Personality Traits: - Dedicated - Hardworking

Soft Skills: - Analysis - Time management

Benefits: - Travel & spending expenses - Paid Time Off (PTO) - Dental insurance

Working Environment: At Pick n Pay Stores, we provide a work environment that encourages creativity and innovation. Our team members are empowered to unleash their creativity and ideas to drive success and growth in the company.

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-22

If you meet the requirements and are passionate about delivering exceptional online customer experiences, we encourage you to apply for this exciting opportunity with Pick n Pay Stores.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.