Online Customer Success Officer

Job Description:

Mondi Group is seeking a highly motivated Online Customer Success Officer to join our team in Soweto, Gauteng, ZA. This is a part-time, entry-level position ideal for individuals who are independent, dedicated, creative, and possess excellent persuasion skills. The primary responsibility of the Online Customer Success Officer is to ensure customer satisfaction and retention through effective communication and problem-solving skills.

Responsibilities: - Establish and maintain relationships with online customers to ensure their needs are met. - Provide timely responses to customer inquiries and issues through various channels such as email, chat, and social media. - Identify opportunities for upselling and cross-selling products or services to customers. - Collaborate with the sales and marketing teams to enhance the customer experience. - Analyze customer feedback and data to improve the overall customer success strategy. - Stay updated on industry trends and best practices in online customer success.

Requirements: - High school diploma or equivalent. - Strong communication and interpersonal skills. - Ability to work independently and prioritize tasks effectively. - Basic knowledge of online customer service platforms and tools. - Proven track record of meeting or exceeding targets. - Creativity in problem-solving and customer engagement. - Persuasion skills to influence customer behavior and choices.

Benefits: - Paid sick leave. - Paid Time Off (PTO). - Life insurance. - Empowering working environment that encourages employees to take ownership of their work and make impactful decisions.

Equal Opportunity Statement: Mondi Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: 2024-07-15

If you are a passionate and customer-oriented individual looking to kickstart your career in online customer success, we encourage you to apply for the Online Customer Success Officer position at Mondi Group today. Join us in delivering exceptional service and building lasting relationships with our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.