Online Customer Success Representative

Job Description:

As an Online Customer Success Representative at Absa Group Limited, you will be responsible for providing exceptional customer service to our online clients. You will be the first point of contact for customers seeking assistance with our products and services. Your primary goal will be to ensure customer satisfaction and retention by solving problems, addressing inquiries, and guiding customers through our online platforms.

Responsibilities: 1. Respond to customer inquiries via phone, chat, and email in a timely and professional manner. 2. Assist customers with navigating our online platforms, troubleshooting technical issues, and resolving account-related problems. 3. Proactively reach out to customers to ensure they are satisfied with our services and to address any potential issues. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Work closely with the sales and marketing teams to promote new products and services to existing customers. 6. Maintain accurate customer records and documentation of interactions for future reference.

Requirements: 1. 4+ years of experience in customer service or a related field. 2. Strong dedication and drive to provide outstanding customer service. 3. Excellent teamwork and time management skills. 4. Knowledge of online banking and financial services is a plus. 5. Ability to work in a fast-paced environment and adapt to change. 6. Strong communication and problem-solving skills. 7. Proficiency in MS Office and online communication tools.

Benefits: - Joining Bonus - Free accommodation - Gym membership

Working Environment: As a part-time Online Customer Success Representative at Absa Group Limited, you will have the opportunity to be a part of a company that pioneers change and sets industry benchmarks. You will work in a dynamic and collaborative environment where your contributions are valued and recognized.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement. We welcome applicants from all backgrounds and strive to create a supportive and inclusive work environment for all.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.