Online Customer Success Specialist

Job Description:

Netcare is seeking a part-time Online Customer Success Specialist to join our team in Cape Town, Western Cape, ZA. As an Associate level role, the ideal candidate will have at least 4 years of experience in a similar customer service position.

Responsibilities: - Engage with customers through various online platforms to ensure satisfaction and retention - Provide timely and accurate responses to customer inquiries and issues - Monitor customer accounts to identify potential problems and proactively address them - Collaborate with other team members to improve overall customer experience - Utilize CRM software to track customer interactions and maintain accurate records - Identify upselling opportunities and promote additional products or services to customers - Provide feedback to management on customer trends and preferences - Meet or exceed monthly customer satisfaction and retention goals

Requirements: - Hardworking and adaptable personality traits - Excellent negotiation and time management skills - Previous experience in online customer service preferred - Proficiency with CRM software and online communication tools - Strong written and verbal communication skills - Ability to work independently and as part of a team

Benefits: - Company equipment provided - Free accommodation for remote work - Paid overtime opportunities - Opportunities for career growth within the organization

Working Environment: At Netcare, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative work environment where employees can thrive and grow in their careers.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.