Online Customer Success Specialist

Job Description:

FirstRand is seeking an experienced Online Customer Success Specialist to join our team in Pretoria, Gauteng, ZA. This is a part-time position at the Associate level, requiring a minimum of 2 years of relevant experience.

Responsibilities: - Manage relationships with our online customers to ensure their satisfaction and success with our products or services - Provide support and guidance to customers on how to best utilize our online platform - Monitor and analyze customer usage data to identify trends and opportunities for improvement - Collaborate with cross-functional teams to address customer feedback and enhance the overall customer experience - Develop and implement strategic initiatives to increase customer engagement and retention - Serve as a point of contact for customer inquiries, issues, and escalations - Provide regular reporting on key metrics related to customer success and satisfaction

Requirements: - Bachelor's degree in a relevant field - Strong communication and interpersonal skills - Proven track record of successfully managing customer relationships - Proficiency in using online platforms and tools - Ability to think critically and problem-solve effectively - Dedicated and resilient attitude towards customer success - Experience in planning and executing strategic initiatives

Personality Traits: - Dedicated - Resilient

Soft Skills: - Planning - Strategic planning

Benefits: - Vision insurance - Retirement plan - Travel & spending expenses

Working Environment: At FirstRand, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and innovation in our workplace.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.

Deadline to apply: 2024-07-03

Join our team and help us deliver exceptional customer success to our online customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.