Online Customer Support Manager

Job Description:

Anglo American Platinum is seeking an experienced and dedicated Online Customer Support Manager to join our team in Soweto, Gauteng, ZA. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in customer support or a related field.

Responsibilities: - Manage a team of online customer support representatives, ensuring timely and effective responses to customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and retention - Collaborate with other departments to streamline processes and improve overall customer experience - Monitor customer feedback and implement changes to address any issues or concerns - Stay current on industry trends and best practices in online customer support - Analyze data and metrics to identify areas for improvement and drive performance

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer support management role - Strong interpersonal and communication skills - Ability to work in a fast-paced environment and manage multiple priorities - Confidence in decision-making and problem-solving - Persuasion skills to influence team members and stakeholders - Innovative mindset to drive continuous improvement

Personality Traits: - Dedicated: Commitment to providing the best possible customer support - Confident: Ability to lead a team and make decisions with conviction

Soft Skills: - Persuasion: Ability to influence and motivate others towards a common goal - Innovation: Willingness to think outside the box and implement new ideas

Benefits: - Free food - Retirement plan - Life insurance

Working Environment: At Anglo American Platinum, we value a culture that embraces change and responds resiliently to challenges. The Online Customer Support Manager will thrive in an environment that encourages creativity and innovation.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Anglo American Platinum is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other factor. We encourage all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.