Online Customer Support Manager

Position Summary: MMI Holdings is seeking an experienced Online Customer Support Manager to join our team in Cape Town, Western Cape, ZA. This part-time role is ideal for a candidate with at least 7 years of experience in customer support management. The ideal candidate will be resilient, energetic, and have strong strategic planning and communication skills.

Key Responsibilities: - Manage the online customer support team, including hiring, training, and performance management - Develop and implement strategies to improve customer satisfaction and loyalty - Monitor and analyze customer support metrics to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay current on industry trends and best practices in online customer support - Handle escalated customer issues and provide resolutions in a timely manner

Requirements: - 7+ years of experience in customer support management - Bachelor's degree in a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Proven track record of improving customer satisfaction and retention - Experience with online customer support platforms and tools

Benefits: - Disability insurance - Remote work flexibility - Retirement plan

Working Environment: MMI Holdings is a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and development. We value teamwork and innovation, and strive to create a positive work environment for all employees.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.