Online Customer Support Specialist

Job Description:

Imperial Logistics is seeking a detail-oriented and customer-centric Online Customer Support Specialist to join our team in Cape Town, Western Cape, ZA. This part-time Associate Level position requires a minimum of 4 years of experience in customer support roles. As an Online Customer Support Specialist, you will be responsible for providing exceptional customer service through various online channels, including email, chat, and social media platforms.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Provide product information and recommendations to customers. 3. Assist customers with order processing, shipping, and returns. 4. Troubleshoot technical issues and escalate to the appropriate department when necessary. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other teams to continuously improve customer support processes. 7. Stay up-to-date on product knowledge and industry trends to better assist customers. 8. Contribute to the overall success of the customer support team by meeting KPIs and targets.

Requirements: 1. 4+ years of experience in a customer support role. 2. Adaptable and confident personality traits. 3. Strong communication skills and the ability to empathize with customers. 4. Critical thinking skills and a problem-solving mindset. 5. Ability to work independently and in a team environment. 6. Familiarity with online customer support tools and platforms. 7. Availability to work part-time hours, including evenings and weekends. 8. Bachelor's degree in a related field is a plus.

Benefits: 1. Training & professional development opportunities. 2. Employee discounts on company products and services. 3. Free accommodation for out-of-town employees. 4. Work in a supportive and collaborative environment that aligns work with a greater purpose, contributing to a meaningful mission.

Equal Opportunity Statement: Imperial Logistics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-18

Join our team and make a positive impact on our customers' online experience! Apply now to become our newest Online Customer Support Specialist at Imperial Logistics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.