Online Customer Support Specialist

Job Description:

We are looking for a dynamic and adaptable Online Customer Support Specialist to join our team at Foschini Group in Johannesburg, Gauteng, ZA. As an Associate Level position, the ideal candidate should have a minimum of 4 years of relevant experience in customer support roles.

Responsibilities: 1. Provide excellent customer service via online platforms such as chat, email, and social media. 2. Respond to customer inquiries, resolve issues, and provide product information. 3. Assist customers with order tracking, returns, and exchanges. 4. Collaborate with other departments to resolve complex customer issues. 5. Monitor online reviews and feedback to improve customer satisfaction. 6. Stay up-to-date on company products, policies, and procedures. 7. Identify trends and suggest improvements for customer support processes.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to demonstrate emotional intelligence and empathy towards customers. 3. Creative problem-solving skills to resolve customer issues effectively. 4. Proven track record of adapting to new technologies and platforms. 5. Passion for providing exceptional customer service. 6. Ability to work independently and as part of a team. 7. Proficiency in using customer support software and tools.

Personality Traits: 1. Adaptable: Able to thrive in a fast-paced and changing environment. 2. Passionate: Enthusiastic about helping customers and making a positive impact.

Soft Skills: 1. Emotional Intelligence: Ability to understand and manage emotions in interactions with customers. 2. Creativity: Able to think outside the box to provide unique solutions to customer issues.

Benefits: 1. Paid sick leave to support your health and well-being. 2. Visa sponsorship for eligible candidates. 3. Travel and spending expenses for work-related travel.

Working Environment: At Foschini Group, we strive to cultivate leaders who foster inclusivity and mentorship. You will have the opportunity to work in a supportive and collaborative environment where your growth and development are prioritized.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Deadline to Apply: 2024-07-15

If you meet the requirements and are passionate about providing exceptional online customer support, we encourage you to apply for this exciting part-time opportunity at Foschini Group in Johannesburg, Gauteng, ZA!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.