Online Live Chat Assistant

Job Description:

We are seeking a dynamic and motivated individual to join our team as an Online Live Chat Assistant at Standard Bank Group in Soweto, Gauteng, ZA. This is a part-time, entry-level position with no specific years of experience required.

As an Online Live Chat Assistant, your primary responsibility will be to engage with customers through live chat on our website, answering their inquiries, providing assistance, and resolving any issues they may have. You will be the first point of contact for our online customers and will play a crucial role in delivering exceptional customer service.

Responsibilities: - Engage in live chat with customers, providing prompt and accurate responses to their inquiries - Assist customers with account-related issues, troubleshooting technical problems, and providing product information - Maintain a positive and professional attitude while interacting with customers - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed performance targets for response time and customer satisfaction - Escalate unresolved issues to the appropriate department for further investigation and resolution

Requirements: - Resilient and reliable with the ability to handle challenging situations with composure - Strong adaptability to quickly learn new processes and technologies - Excellent teamwork skills to collaborate effectively with colleagues - Good verbal and written communication skills in English - Basic computer proficiency and familiarity with online chat platforms - High school diploma or equivalent qualification

Benefits: - Travel opportunities for training and development programs - Vision insurance coverage for eligible employees - Visa sponsorship for exceptional performers

Working Environment: Our working environment is dedicated to understanding and exceeding customer expectations. We foster a culture of continuous improvement and provide opportunities for personal and professional growth.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.