Online Live Chat Assistant

Job Description:

Shoprite Holdings is seeking a passionate and driven Online Live Chat Assistant to join our team in Soweto, Gauteng, ZA. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in a dynamic and fast-paced environment.

Responsibilities: 1. Engage with customers through live chat to provide real-time assistance and support for their online shopping experience. 2. Provide product information, pricing, and availability to customers in a timely and accurate manner. 3. Resolve customer inquiries, complaints, and issues to ensure a positive shopping experience. 4. Collaborate with other team members to escalate complex customer concerns and provide follow-up as needed. 5. Maintain a professional and friendly demeanor at all times, representing the Shoprite Holdings brand with excellence.

Requirements: 1. Passionate and driven individual with a keen interest in customer service. 2. Strong critical thinking skills to quickly assess and address customer needs. 3. Leadership qualities to take charge of customer interactions and provide effective solutions. 4. Excellent written communication skills with a strong command of English. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Comfortable with technology and able to navigate online platforms seamlessly.

Personality Traits: Passionate, Driven Soft Skills: Critical Thinking, Leadership

Benefits: - Life insurance coverage to ensure your peace of mind. - Opportunities for training and professional development to advance your career. - Visa sponsorship for eligible candidates looking to join our team from abroad.

Working Environment: Thrive in an energetic and rapidly evolving work setting where teamwork and collaboration are essential to success. Join a team of dedicated professionals who are committed to providing the best possible service to our customers.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.