Online Support Assistant

Job Description:

Discovery Limited is seeking a detail-oriented and motivated Online Support Assistant to join our team in Pretoria, Gauteng. As an Online Support Assistant, you will be responsible for providing online assistance to customers, resolving issues, and ensuring a positive customer experience.

Responsibilities: - Respond to customer inquiries through online platforms such as email, chat, and social media - Provide technical support and troubleshoot customer issues - Assist customers with account setup and navigation of online platforms - Ensure timely and accurate resolution of customer complaints - Collaborate with other team members to escalate complex issues as needed - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and online support procedures - Assist with other administrative tasks as needed

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities and critical thinking skills - Ability to work independently and in a team environment - Proficiency in Microsoft Office and other computer software - Previous customer service experience preferred but not required - Hardworking and driven with a positive attitude - Ability to manage multiple tasks and prioritize responsibilities - Ability to work part-time hours, including evenings and weekends

Benefits: - Free food provided during working hours - Joining bonus for new employees - Vision insurance coverage - Supportive working environment dedicated to employee personal and professional development

Equal Opportunity Statement: Discovery Limited is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, gender, religion, age, sexual orientation, or any other protected characteristic.

Deadline to apply: July 4, 2024

If you meet the requirements outlined above and are passionate about providing exceptional online support to customers, we encourage you to apply for the Online Support Assistant position at Discovery Limited. Start your career with us today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.