Online Support Associate

Job Description:

Sasol is seeking a part-time Online Support Associate to join our team in Cape Town, Western Cape, ZA. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in a similar role. The ideal candidate will be hardworking and driven, possessing strong project management and communication skills.

Responsibilities: 1. Provide online support to customers via email, chat, and phone. 2. Assist customers with product inquiries, technical support, and troubleshooting. 3. Respond to customer inquiries in a timely and professional manner. 4. Collaborate with other departments to resolve customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up to date on product knowledge and industry trends.

Requirements: 1. 4 years of experience in a customer support role. 2. Excellent written and verbal communication skills. 3. Strong project management skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office Suite. 6. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits: - Employee discounts - Remote work flexibility - Retirement plan

Working Environment: At Sasol, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive work environment where all employees can thrive and grow.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Sasol is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.