Online Support Manager

Job Description:

We are seeking a reliable and confident Online Support Manager to join our team at Absa Group Limited in Cape Town, Western Cape, ZA. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities: - Manage and monitor online support channels (such as chat, email, social media) to ensure timely responses to customer inquiries - Provide technical support to customers, troubleshooting issues and resolving problems efficiently - Collaborate with other departments to escalate and resolve complex customer issues - Analyze customer feedback and provide recommendations for process improvements - Train and mentor support staff to ensure high-quality customer service standards are met - Monitor key performance metrics and report on online support performance to management

Requirements: - Bachelor's degree in a related field or equivalent work experience - Excellent communication skills, both written and verbal - Strong time management skills and ability to prioritize tasks effectively - Persuasion skills to manage difficult customer interactions - Tech-savvy with a good understanding of online support platforms and tools - Experience working in a fast-paced, customer-focused environment

Personality Traits: - Reliable - Confident

Soft Skills: - Time management - Persuasion

Benefits: - Company equipment provided - Paid sick leave - Training and professional development opportunities

Working Environment: At Absa Group Limited, we promote equality and fairness for all employees. We believe in creating an inclusive and supportive work environment where every employee can thrive and succeed.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.