Online Support Officer

As an Online Support Officer at Discovery Limited, located in Pretoria, Gauteng, you will play a crucial role in providing online support to customers and clients. This part-time entry-level position requires individuals with a strong sense of independence and resilience, as well as excellent time management and analytical skills.

Responsibilities: 1. Provide timely and effective online support to customers and clients through various platforms such as email, chat, and social media. 2. Assist in resolving customer inquiries, complaints, and technical issues in a professional and courteous manner. 3. Analyze customer feedback and data to identify trends and opportunities for improvement. 4. Collaborate with team members and other departments to ensure seamless customer experiences. 5. Document and maintain accurate records of customer interactions and resolutions.

Requirements: 1. No prior experience required, but a willingness to learn and adapt is essential. 2. Excellent communication skills, both written and verbal. 3. Strong time management and organizational abilities. 4. Ability to work independently and in a team setting. 5. Analytical mindset with the ability to problem-solve effectively. 6. Basic computer skills and familiarity with online support tools.

Benefits: 1. Company-provided equipment for work purposes. 2. Company transportation for commuting to and from work. 3. Relocation allowance for eligible candidates.

Working Environment: At Discovery Limited, we are committed to environmental responsibility and sustainable practices. We strive to minimize our carbon footprint and promote eco-friendly initiatives within the workplace.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Discovery Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.