Online Web Chat Manager

Job Description:

Standard Bank Group in Soweto, Gauteng, ZA is seeking a part-time Online Web Chat Manager to join our team. We are looking for a confident and reliable individual with at least 7 years of experience in a similar role. The successful candidate will be responsible for managing our online web chat platform, providing exceptional customer service, and ensuring a seamless user experience. This is a mid-to-senior level position with opportunities for growth and development within the company.

Responsibilities: - Manage all aspects of the online web chat platform, including monitoring chat logs, responding to customer inquiries, and resolving issues in a timely manner - Train and supervise a team of online chat agents, providing guidance and support as needed - Develop and implement strategies to improve customer engagement and satisfaction through the online chat channel - Analyze data and metrics to measure the effectiveness of the web chat platform and make recommendations for improvements - Collaborate with other departments to ensure that the online chat platform aligns with the overall business strategy - Stay up-to-date on industry trends and best practices in online customer service and chat technology

Requirements: - Bachelor's degree in Business, Marketing, Communication, or related field - 7+ years of experience in online chat management or customer service - Strong decision-making and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Experience with online chat platforms and customer relationship management systems

Personality Traits: confident, reliable Soft Skills: decision-making, people management

Benefits: - Paid sick leave - Gym membership - Joining Bonus

Working Environment: At Standard Bank Group, we encourage calculated risk-taking to drive innovation and progress. Our team is dynamic, collaborative, and dedicated to providing the best possible service to our customers. Join us and be a part of a company that is shaping the future of banking.

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.