Online Web Chat Officer

Job Description:

As an Online Web Chat Officer at Liberty Group, you will be responsible for providing exceptional customer service and support through online chat services. You will be the first point of contact for customers seeking assistance or information about our products and services. In this role, you will need to be able to multitask efficiently and communicate effectively with customers in a fast-paced environment.

Responsibilities: - Engage with customers through online chat to provide information, support, and assistance - Respond to customer inquiries in a timely and accurate manner - Identify and escalate priority issues to the appropriate department - Maintain a high level of professionalism and customer service at all times - Keep accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience

Requirements: - 2 years of experience in a customer service or online chat role - Independent and dedicated work ethic - Ability to adapt to changing priorities and work under pressure - Strong analytical skills and attention to detail - Excellent communication skills, both written and verbal

Benefits: - Dental insurance - Retirement plan - Relocation allowance

Working Environment: At Liberty Group, we prioritize building strong relationships with colleagues, clients, and partners. As an Online Web Chat Officer, you will have the opportunity to collaborate with a diverse team of professionals and contribute to the success of our organization.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.