Support Associate

Job Description:

Vodacom Group is seeking a part-time Support Associate to join our team in Durban, KwaZulu Natal, ZA. As an entry-level position, this role is perfect for individuals with at least 1 year of experience who are energetic, adaptable, and eager to learn. The Support Associate will be responsible for providing exceptional customer service and support to our clients, as well as assisting with various administrative tasks.

Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, and chat - Troubleshoot and resolve customer issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Assist with administrative tasks such as data entry, filing, and reports - Stay up-to-date on product knowledge and company policies

Requirements: - 1 year of customer service experience preferred - Energetic personality with a positive attitude - Ability to adapt to changing priorities and work in a fast-paced environment - Excellent communication and problem-solving skills - Strong attention to detail and organizational skills - Basic computer proficiency and familiarity with Microsoft Office - High school diploma or equivalent

Benefits: - Free food provided during shifts - Employee discounts on products and services - Paid sick leave for eligible employees

Working Environment: At Vodacom Group, we believe in fostering a culture that embraces change and responds resiliently to challenges. As a Support Associate, you will have the opportunity to grow and develop in a supportive and dynamic work environment.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: 2024-06-12

If you meet the requirements and are excited to join a leading telecommunications company, we encourage you to apply for the Support Associate position at Vodacom Group in Durban, KwaZulu Natal, ZA. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.