Support Associate

Job Description:

As a Support Associate at Multichoice Group, you will be responsible for providing efficient and timely support to both internal teams and external clients. You will assist with troubleshooting technical issues, answering queries, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong attention to detail.

Responsibilities: - Responding to customer inquiries via email, phone, or chat - Troubleshooting technical issues and providing solutions - Collaborating with cross-functional teams to resolve complex problems - Documenting support interactions and maintaining accurate records - Providing training and support to new team members - Contributing to the improvement of support processes and workflows - Participating in ongoing training and professional development opportunities

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in a support role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving abilities - Proficiency in Microsoft Office suite - Previous experience in a technical support environment is a plus - Independent and hardworking personality traits - Teamwork and presentation soft skills - Ability to thrive in a fast-paced and dynamic work environment

Benefits: - Joining Bonus - Life insurance - Remote work flexibility - Opportunity for ongoing learning and development - Collaborative and supportive work environment

Equal Opportunity Statement: Multichoice Group is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.