Support Associate - Work from home

MTN South Africa is seeking a dynamic and energetic Support Associate to work from home in Cape Town, Western Cape. As a Support Associate, you will be responsible for providing exceptional support to customers through various channels such as phone, email, and chat.

Responsibilities: - Provide excellent customer service and technical support to customers in a timely and professional manner - Troubleshoot and resolve customer issues with products or services - Accurately document customer interactions and solutions in our CRM system - Collaborate with other team members to ensure a seamless customer experience - Communicate effectively with customers to ensure their needs are met and exceeded - Stay up to date on product knowledge and company policies to better assist customers

Requirements: - Minimum of 2 years of experience in customer service or support - Must be energetic, confident, and have strong attention to detail - Strong people management skills to effectively communicate with customers and team members - Ability to work independently and prioritize tasks in a fast-paced environment - Excellent verbal and written communication skills - Proficient in using CRM systems and other customer support tools - Must have a reliable internet connection and home office setup

Benefits: - Vision insurance - Profit sharing opportunities - Free food provided during work hours

Working environment: At MTN South Africa, we encourage calculated risk-taking to drive innovation and progress. We believe in creating a supportive and collaborative work environment where employees can thrive and develop their skills.

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or nationality.

Deadline to apply: 2024-06-10

If you meet the requirements and are ready to join a dynamic team working for a leading telecommunications company, apply today to become a Support Associate at MTN South Africa!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.