Support Associate - Work from home

Job Description:

Sasfin Bank is seeking a motivated and detail-oriented Support Associate to work from home in Johannesburg, Gauteng, ZA. This part-time position at the Associate Level requires at least 3 years of experience in a similar role. The ideal candidate will be driven, reliable, and possess strong analytical and project management skills.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Troubleshoot technical issues and provide solutions in a timely manner. 3. Collaborate with other team members to ensure seamless communication and service delivery. 4. Assist in resolving customer complaints and escalations. 5. Document and maintain accurate records of customer interactions and transactions. 6. Stay abreast of industry trends and updates to effectively support customers.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in a customer support role, preferably in a financial institution. 3. Strong analytical and problem-solving skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office suite and CRM software.

Benefits: - Travel & spending expenses covered by the company. - Medical coverage for the employee and their dependents. - Free accommodation for remote work purposes.

Working Environment: At Sasfin Bank, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional support and service, and we value teamwork and collaboration.

Deadline to Apply: The deadline to apply for the Support Associate position at Sasfin Bank is June 12, 2024.

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.