Support Manager

Job Description:

The Support Manager at MTN Group in Johannesburg, Gauteng, ZA is a crucial role responsible for overseeing and managing the support team in providing exceptional customer service and technical assistance. The Support Manager will work closely with the customer support team to ensure timely and efficient resolution of customer issues and inquiries. This position requires a strong leader with excellent communication skills and the ability to effectively manage a team.

Responsibilities: - Manage and oversee the support team to ensure high performance and productivity - Develop and implement processes and procedures to streamline support operations - Handle escalated customer issues and provide solutions in a timely manner - Train and onboard new support team members - Monitor and analyze support metrics to identify areas of improvement - Collaborate with other departments to address customer needs and improve overall customer experience - Provide regular feedback and coaching to support team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8 years of experience in customer support or a related field - Energetic and resourceful personality traits - Strong communication and leadership skills - Creativity and problem-solving abilities - Bachelor's degree in Business Administration or a related field preferred - Proven track record of successfully managing a support team - Ability to work well under pressure and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software

Benefits: - Medical coverage - Life insurance - Paid Time Off (PTO)

Working Environment: At MTN Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities to all employees and creating a supportive and collaborative work environment.

Equal Opportunity Statement: MTN Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

Join our dynamic team at MTN Group and make a difference in the world of customer support. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.