Remote Support Manager

Job Description:

Alexander Forbes is seeking a dedicated and confident Remote Support Manager to join our team in Pretoria, Gauteng. As a part-time Associate Level employee, you will be responsible for managing remote support services for our clients. This role requires a minimum of 5 years of experience in a similar position.

Responsibilities: 1. Leading a team of remote support specialists to provide efficient and effective technical support to clients. 2. Developing and implementing protocols and procedures for remote support services. 3. Monitoring and analyzing remote support performance metrics to identify areas for improvement. 4. Collaborating with other departments to ensure seamless communication and cooperation. 5. Training and mentoring team members to enhance their project management and technical skills. 6. Handling escalated support issues and providing timely resolutions. 7. Keeping abreast of industry trends and best practices to enhance remote support services.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in remote support management. 3. Strong project management and cooperation skills. 4. Excellent communication and interpersonal abilities. 5. Ability to work independently and as part of a team. 6. Confident and dedicated personality traits.

Benefits: 1. Joining Bonus 2. Disability insurance 3. Travel opportunities

Working Environment: At Alexander Forbes, we believe in building strong connections and treating colleagues like an extended family. As a Remote Support Manager, you will be part of a supportive and collaborative work environment that values teamwork and mutual respect.

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We welcome applicants from all backgrounds to apply for this position by the deadline of 2024-06-12.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.