Remote Support Manager

Job Description:

We are looking for a dedicated and confident Remote Support Manager to join our team at Alexander Forbes in Durban, KwaZulu Natal, ZA. As an Associate level position, the ideal candidate should have at least 5 years of experience in a similar role.

Responsibilities: 1. Manage and oversee remote support operations for our company's clients. 2. Train and supervise a team of remote support technicians to ensure excellent customer service. 3. Develop and implement strategies to improve efficiency and productivity of the remote support team. 4. Handle escalated customer issues and provide solutions in a timely manner. 5. Monitor and analyze key performance indicators to measure the effectiveness of the remote support team. 6. Collaborate with other departments to align remote support services with overall company goals. 7. Stay up-to-date with industry trends and technologies to continuously improve remote support services.

Requirements: 1. Bachelor's degree in a related field or equivalent experience. 2. Strong leadership and communication skills. 3. Excellent negotiation and problem-solving abilities. 4. Experience working in a remote support environment. 5. Proficiency in various remote support tools and software. 6. Ability to work independently and prioritize tasks effectively.

Personality traits: Dedicated, confident

Soft skills: Negotiation, problem-solving

Benefits: - Company equipment provided for remote work - Free food provided during working hours - Parental leave for new parents

Working environment: Our company is dedicated to understanding and exceeding customer expectations. We value teamwork, innovation, and excellent customer service.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.