Support Manager

Job Description:

Capitec Bank is seeking a dedicated and experienced Support Manager to join our dynamic team in Soweto, Gauteng, ZA. As a Support Manager, you will be responsible for overseeing the support operations within the bank, ensuring efficient and effective customer service delivery.

Responsibilities: - Manage a team of support staff to ensure timely and accurate responses to customer inquiries and concerns - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor and analyze support metrics to identify areas for improvement and implement corrective actions - Collaborate with other departments to address customer issues and provide feedback on product and service improvements - Develop and maintain training programs for support staff to ensure ongoing skill development and knowledge enhancement - Stay up-to-date on industry trends and best practices in customer support to continuously improve the quality of service provided - Handle escalated customer issues and complaints in a professional and efficient manner - Assist in the recruitment and onboarding of new support staff as needed - Maintain a positive and productive working environment for the support team

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 7 years of experience in a customer support or service role - Proven leadership skills with the ability to motivate and inspire a team - Strong problem-solving skills with the ability to think creatively and adapt to changing situations - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office suite and CRM software - Adaptable and resourceful personality traits - Creativity and adaptability as soft skills

Benefits: - Travel & spending expenses - Paid sick leave - Disability insurance

Working Environment: At Capitec Bank, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and push boundaries to drive innovation and excellence in everything we do.

Equal Opportunity Statement: Capitec Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.